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hotel-review-sentiments

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A small project automates the classification of customer ratings into Low or High categories using machine learning, enabling hotels to enhance customer satisfaction and retention based on insights derived from sentiment analysis.

  • Updated Oct 22, 2024
  • Jupyter Notebook

HotelSentinel is an NLP-driven sentiment intelligence system that analyzes hotel reviews to classify customer sentiment and uncover key experience drivers. It combines text preprocessing, TF-IDF feature engineering, imbalance handling, and supervised learning to support data-driven decisions for improving guest experience and hotel brand perception

  • Updated Jan 9, 2026
  • Jupyter Notebook

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