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Fix the starting rungs of the Operations career#69

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zupo merged 1 commit intomainfrom
add/customer-support
Oct 14, 2025
Merged

Fix the starting rungs of the Operations career#69
zupo merged 1 commit intomainfrom
add/customer-support

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@zupo zupo commented Oct 13, 2025

Our Operations career has three bugs that this commit fixes:

  1. Level 2 salary is higher than Level 3.
  2. Salary.com no longer has technical-support-analyst-i and technical-support-analyst-ii roles, only technical-support-analyst.
  3. When we started Salary Calc we were hiring actual tech support people on EBN, i.e. engineers or people looking to become one. Since then EBN support has shifted to customer support using the available internal tools, and also on other projects the role is closer to customer support than tech support.

Our Operations career has three bugs that this commit fixes:
1. Level 2 salary is higher than Level 3.
2. Salary.com no longer has `technical-support-analyst-i` and
   `technical-support-analyst-ii` roles, only `technical-support-analyst`.
3. When we started Salary Calc we were hiring actual tech support people
   on EBN, i.e. engineers or people looking to become one. Since then
   EBN support has shifted to customer support using the available
   internal tools, and also on other projects the role is closer to
   customer support than tech support.
@zupo zupo requested review from dmurko, karantan and marbeann October 13, 2025 14:39
zupo added a commit to teamniteo/handbook that referenced this pull request Oct 13, 2025
zupo added a commit to teamniteo/handbook that referenced this pull request Oct 14, 2025
@zupo zupo merged commit bfea5d2 into main Oct 14, 2025
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2 participants