Skip to content

docs(billing): add backup payment method auto-retry documentation#30644

Merged
caley-b merged 2 commits intocloudflare:productionfrom
tpikovskaia:billing/backup-payment-method-auto-retry-docs
May 7, 2026
Merged

docs(billing): add backup payment method auto-retry documentation#30644
caley-b merged 2 commits intocloudflare:productionfrom
tpikovskaia:billing/backup-payment-method-auto-retry-docs

Conversation

@tpikovskaia
Copy link
Copy Markdown
Contributor

Summary

  • Adds customer-facing documentation for the backup payment method auto-retry feature
  • When a subscription renewal fails on the primary payment method, Cloudflare automatically retries using all backup payment methods in sequence
  • Feature is live at 100% production traffic as of 2026-05-06

Content

New page at /billing/payment-methods/backup-payment-method-auto-retry covering:

  • How auto-retry works (sequential retry of all backup PMs)
  • Eligibility (pay-as-you-go accounts with 2+ payment methods)
  • Supported payment methods
  • Email notification behavior
  • FAQ (multiple charges, failure behavior, next renewal)

Related

Adds customer-facing documentation for the backup payment method
auto-retry feature. When a subscription renewal fails on the primary
payment method, Cloudflare automatically retries using all backup
payment methods in sequence.

Related: SHIP-14763
@jared-goguen
Copy link
Copy Markdown

LGTM

Copy link
Copy Markdown
Contributor

@caley-b caley-b left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Approved with some tiny suggestions.

Comment thread src/content/docs/billing/payment-methods/backup-payment-method-auto-retry.mdx Outdated
Comment thread src/content/docs/billing/payment-methods/backup-payment-method-auto-retry.mdx Outdated
Comment thread src/content/docs/billing/payment-methods/backup-payment-method-auto-retry.mdx Outdated
Comment thread src/content/docs/billing/payment-methods/backup-payment-method-auto-retry.mdx Outdated
Comment thread src/content/docs/billing/payment-methods/backup-payment-method-auto-retry.mdx Outdated
Co-authored-by: Caley Burton <caley@cloudflare.com>
@caley-b caley-b merged commit aece2d7 into cloudflare:production May 7, 2026
6 checks passed
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Projects

None yet

Development

Successfully merging this pull request may close these issues.

3 participants