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Troubleshooting

bwieger-atlassian-com edited this page Nov 12, 2025 · 3 revisions

Jira

  1. Issues stuck loading → Reload IDE and re-authenticate

Rovo Dev

  1. View Rovo Dev tool output → In the command pallete: "Rovo Dev: Show in Terminal"
  2. View Rovo Dev health check → In User settings, turn on "Atlascode › Rovodev: Debug Panel Enabled"
  3. View Extension general debug output → In user settings, set "Atlascode: Output Level" to "Debug"
  4. Won't start → Reload IDE and re-authenticate

Bitbucket

  1. PRs won't load → Confirm you're in a Bitbucket repo (git remote -v), then reload IDE and re-authenticate

How to:

Reload IDE

  1. Open command palette
  2. Type "Reload"
  3. Select "Developer: Reload Window"
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Re-authenticate

  1. Open command palette
  2. Type "Settings"
  3. Select "Atlassian: Open Settings"
  4. Go to the product tab (Jira for both Jira & Rovo Dev)
  5. Click Logout
  6. Log back in (use API token for Rovo Dev)
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Bug Reporting

https://github.com/atlassian/atlascode/issues/new/choose

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