Incoming call crashes the application

[yuriy-clerk]

Issue

The app is crashing on the incoming call with Not posted. CallStyle notifications must be for a foreground service or user initated job or use a fullScreenIntent. exception.

Pre-submission Checklist

• I have verified that the issue occurs with the latest release and is not marked as a known issue in the CHANGELOG.md.
• I reviewed the Common Issues and open GitHub issues and verified that this report represents a potentially new issue.
• I am not sharing any Personally Identifiable Information (PII)
  or sensitive account information (API keys, credentials, etc.) when reporting this issue.

Description

We are using expo for react native development. We are using this fork for the Expo integration. While we have problems with running own implementation or using the proposed fork. We can do outgoing calls, and they work well. We are using the expo-notifications package, and we actually receive our regular push messages. But on incoming call the app crashes with the next stack traces. My first assumption was that it's a problem with expo-notifications but in the stack trace there is com.twiliovoicereactnative.VoiceService mentioned.
I am testing on an Android 15 real device with allowed microphone permissions..

Your app just crashed. See the error below.
java.lang.IllegalArgumentException: 0|com.app.calls|459425685|null|10593 Not posted. CallStyle notifications must be for a foreground service or user initated job or use a fullScreenIntent.
  android.os.Parcel.createExceptionOrNull(Parcel.java:3260)
  android.os.Parcel.createException(Parcel.java:3240)
  android.os.Parcel.readException(Parcel.java:3223)
  android.os.Parcel.readException(Parcel.java:3165)
  android.app.INotificationManager$Stub$Proxy.enqueueNotificationWithTag(INotificationManager.java:3318)
  android.app.NotificationManager.notifyAsUser(NotificationManager.java:770)
  android.app.NotificationManager.notify(NotificationManager.java:706)
  android.app.NotificationManager.notify(NotificationManager.java:682)
  com.twiliovoicereactnative.VoiceService.createOrReplaceNotification(VoiceService.java:353)
  com.twiliovoicereactnative.VoiceService.incomingCall(VoiceService.java:191)
  com.twiliovoicereactnative.VoiceService.-$$Nest$mincomingCall(Unknown Source:0)
  com.twiliovoicereactnative.VoiceService$VoiceServiceAPI.incomingCall(VoiceService.java:76)
  com.twiliovoicereactnative.VoiceFirebaseMessagingService$MessageHandler.onCallInvite(VoiceFirebaseMessagingService.java:34)
  com.twilio.voice.CallInviteProxy.lambda$onCallInvite$0$com-twilio-voice-CallInviteProxy(CallInviteProxy.java:94)
  com.twilio.voice.CallInviteProxy$$ExternalSyntheticLambda2.run(D8$$SyntheticClass:0)
  android.os.Handler.handleCallback(Handler.java:959)
  android.os.Handler.dispatchMessage(Handler.java:100)
  android.os.Looper.loopOnce(Looper.java:249)
  android.os.Looper.loop(Looper.java:337)
  android.app.ActivityThread.main(ActivityThread.java:9410)
  java.lang.reflect.Method.invoke(Native Method)
  com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:614)
  com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1005)
Caused by android.os.RemoteException: Remote stack trace:
        at com.android.server.notification.NotificationManagerService.checkDisqualifyingFeatures(NotificationManagerService.java:8286)
        at com.android.server.notification.NotificationManagerService.enqueueNotificationInternal(NotificationManagerService.java:7699)
        at com.android.server.notification.NotificationManagerService.enqueueNotificationInternal(NotificationManagerService.java:7496)
        at com.android.server.notification.NotificationManagerService.enqueueNotificationInternal(NotificationManagerService.java:7486)
        at com.android.server.notification.NotificationManagerService$12.enqueueNotificationWithTag(NotificationManagerService.java:3833)

Reproduction Steps

1. Open the app to ensure that Twilio SDK initiated
2. Make a call to the app
3. App is crashing
4. See error

Expected Behavior

Call intent should appear

Actual Behavior

App is crashing

Reproduction Frequency

Every time

Screenshots

Software and Device Information

Please complete the following information.

• Device: Xiomi 15t Pro
• OS: Android 15
• React version: 19.0.0
• React Native version: 0.79.5
• Node version: 20
• npm or yarn version:10.8.2

[yuriy-clerk]

Also found that outgoing Call.getTo() and Call.getFrom() methods always returns undefined

[mhuynh5757]

Hey @yuriy-clerk this is an OS limitation. Our SDK creates CallStyle notifications (as it reasonably should, since it is managing calls) but these CallStyle notifications indeed must be for a "foreground service, user started job, or fullScreenIntent." We use fullscreenIntents as calls should be fullscreen. It appears that the service that is trying to post notifications is not setting the fullscreenIntent. This is most likely happening in the notification handling code that is not in our SDK, or perhaps a fork is not setting this fullscreenIntent flag properly. This is the line of code in our SDK that is setting the fullscreenIntent:

https://github.com/twilio/twilio-voice-react-native/blob/main/android/src/main/java/com/twiliovoicereactnative/NotificationUtility.java#L173