Trying to import an export fails with "Failed to get migrators versions"

[kolaente]

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Steps to reproduce

1. Make an export via the cli
2. Try to import it via the cli

Expected behaviour

Import works.

Actual behaviour

It fails, with this error message:

 [ERROR] Failed to get migrators versions

Server configuration

Web server: Docker on one server, nixos on the other server

Database: PostgreSQL

PHP version: 8.3

Nextcloud version: (see Nextcloud admin page)

List of activated apps

Enabled:
  - activity: 4.0.0
  - app_api: 5.0.2
  - bruteforcesettings: 4.0.0
  - calendar: 5.1.2
  - circles: 31.0.0-dev.0
  - cloud_federation_api: 1.14.0
  - comments: 1.21.0
  - contacts: 7.0.1
  - contactsinteraction: 1.12.0
  - cookbook: 0.11.3
  - dashboard: 7.11.0
  - dav: 1.33.0
  - federatedfilesharing: 1.21.0
  - federation: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_pdfviewer: 4.0.0
  - files_reminders: 1.4.0
  - files_sharing: 1.23.1
  - files_trashbin: 1.21.0
  - files_versions: 1.24.0
  - firstrunwizard: 4.0.0
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - mail: 4.2.2
  - nextcloud_announcements: 3.0.0
  - notifications: 4.0.0
  - oauth2: 1.19.1
  - onlyoffice: 9.7.0
  - password_policy: 3.0.0
  - photos: 4.0.0-dev.1
  - privacy: 3.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - recommendations: 4.0.0
  - related_resources: 2.0.0
  - richdocuments: 8.6.2
  - serverinfo: 3.0.0
  - settings: 1.14.0
  - sharebymail: 1.21.0
  - support: 3.0.0
  - survey_client: 3.0.0
  - systemtags: 1.21.1
  - text: 5.0.0
  - theming: 2.6.1
  - twofactor_backupcodes: 1.20.0
  - updatenotification: 1.21.0
  - user_migration: 8.0.0-alpha.1
  - user_status: 1.11.0
  - viewer: 4.0.0
  - weather_status: 1.11.0
  - webhook_listeners: 1.2.0
  - workflowengine: 2.13.0

Nextcloud configuration

{
    "system": {
        "apps_paths": [
            {
                "path": "\/nix\/store\/g57hr5ygqyq241i2cacm3rv34zp645pm-nextcloud-31.0.0-with-apps\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/nix\/store\/g57hr5ygqyq241i2cacm3rv34zp645pm-nextcloud-31.0.0-with-apps\/nix-apps",
                "url": "\/nix-apps",
                "writable": false
            },
            {
                "path": "\/nix\/store\/g57hr5ygqyq241i2cacm3rv34zp645pm-nextcloud-31.0.0-with-apps\/store-apps",
                "url": "\/store-apps",
                "writable": true
            }
        ],
        "appstoreenabled": false,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "DE",
        "enabledPreviewProviders": [
            "OC\\Preview\\BMP",
            "OC\\Preview\\GIF",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\Krita",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PNG",
            "OC\\Preview\\TXT",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\HEIC"
        ],
        "log_type": "file",
        "loglevel": 2,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "overwriteprotocol": "https",
        "profile.enabled": false,
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0
        },
        "skeletondirectory": "",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "version": "31.0.0.18",
        "overwrite.cli.url": "https:\/\/localhost",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "preview_format": "webp",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "maintenance_window_start": "1",
        "trusted_domains": [
            "cloud.example.tld"
        ]
    }
}

Browser

Not relevant as this is cli only

[kolaente]

Looking into the zip, these files and folders exist:

total 11092056
drwxr-xr-x 4 konrad users        4096 28. Mär 14:47 files
drwxr-xr-x 3 konrad users        4096 28. Mär 14:46 files_trashbin
-rw-r--r-- 1 konrad users          87 28. Mär 12:47 migrator_versions.json
drwxr-xr-x 2 konrad users        4096 28. Mär 14:46 settings
-rw-r--r-- 1 konrad users        1934 28. Mär 12:43 settings.json
-rw-r--r-- 1 konrad users          76 28. Mär 12:43 user.json
-rw-r--r-- 1 konrad users        2072 28. Mär 12:43 versions.json

I would assume the file it is missing is the migrator_versions.json?

[kolaente]

Tried a few more things an upgraded both instances to nextcloud 31.0.2 and using the latest alpha release - the error persists.

[come-nc]

You should be able to get a trace of the error running the command with -vvv. Can you try that and give us the output?

[rwsselby]

I have the same problem migrating from a bare metal installation Hub 10 (31.0.1) to AIO v10.13.0 (31.0.4)
I installed user_migration-v8.0.0-alpha.1 via the command line for both nextcloud installations

root@vm104-nextcloud:/var/lib/docker/volumes/nextcloud_aio_nextcloud/_data# sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ user:import -vvv --user ryanwadeselby.Ubuntu /home/ryanwadeselby/Downloads/ryanwadeselby.Ubuntu_2025-05-10_18-42-15.zip
                                                                                                                        
 [WARNING] A user with this uid already exists!                                                                         
                                                                                                                        
 Do you really want to overwrite this user with the imported data? (yes/no) [no]:
 > yes

Importing from /home/ryanwadeselby/Downloads/ryanwadeselby.Ubuntu_2025-05-10_18-42-15.zip…

 [ERROR] OCP\UserMigration\UserMigrationException: Failed to get migrator_versions.json from archive in                 
         /var/www/html/apps/user_migration/lib/ImportSource.php:43                                                      
         Stack trace:                                                                                                   
         #0 /var/www/html/apps/user_migration/lib/ImportSource.php(131):                                                
         OCA\UserMigration\ImportSource->getFileContents('migrator_versio...')                                          
         #1 /var/www/html/apps/user_migration/lib/ImportSource.php(143):                                                
         OCA\UserMigration\ImportSource->getMigratorVersions()                                                          
         #2 /var/www/html/lib/public/UserMigration/TMigratorBasicVersionHandling.php(36):                               
         OCA\UserMigration\ImportSource->getMigratorVersion('usermigrationse...')                                       
         #3 /var/www/html/apps/user_migration/lib/Service/UserMigrationService.php(216):                                
         OCA\UserMigration\Service\UserMigrationService->canImport(Object(OCA\UserMigration\ImportSource))              
         #4 /var/www/html/apps/user_migration/lib/Command/Import.php(70):                                               
         OCA\UserMigration\Service\UserMigrationService->import(Object(OCA\UserMigration\ImportSource),                 
         Object(OC\User\User), Object(Symfony\Component\Console\Style\SymfonyStyle))                                    
         #5 /var/www/html/3rdparty/symfony/console/Command/Command.php(326):                                            
         OCA\UserMigration\Command\Import->execute(Object(Symfony\Component\Console\Input\ArgvInput),                   
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #6 /var/www/html/3rdparty/symfony/console/Application.php(1078):                                               
         Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput),              
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #7 /var/www/html/3rdparty/symfony/console/Application.php(324):                                                
         Symfony\Component\Console\Application->doRunCommand(Object(OCA\UserMigration\Command\Import),                  
         Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))     
         #8 /var/www/html/3rdparty/symfony/console/Application.php(175):                                                
         Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput),                
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #9 /var/www/html/lib/private/Console/Application.php(187):                                                     
         Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput),                  
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #10 /var/www/html/console.php(87):                                                                             
         OC\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput))                                 
         #11 /var/www/html/occ(33): require_once('/var/www/html/c...')                                                  
         #12 {main}                                                                                                     
                                                                                                                        
         Next OCP\UserMigration\UserMigrationException: Failed to get migrators versions in                             
         /var/www/html/apps/user_migration/lib/ImportSource.php:135                                                     
         Stack trace:                                                                                                   
         #0 /var/www/html/apps/user_migration/lib/ImportSource.php(143):                                                
         OCA\UserMigration\ImportSource->getMigratorVersions()                                                          
         #1 /var/www/html/lib/public/UserMigration/TMigratorBasicVersionHandling.php(36):                               
         OCA\UserMigration\ImportSource->getMigratorVersion('usermigrationse...')                                       
         #2 /var/www/html/apps/user_migration/lib/Service/UserMigrationService.php(216):                                
         OCA\UserMigration\Service\UserMigrationService->canImport(Object(OCA\UserMigration\ImportSource))              
         #3 /var/www/html/apps/user_migration/lib/Command/Import.php(70):                                               
         OCA\UserMigration\Service\UserMigrationService->import(Object(OCA\UserMigration\ImportSource),                 
         Object(OC\User\User), Object(Symfony\Component\Console\Style\SymfonyStyle))                                    
         #4 /var/www/html/3rdparty/symfony/console/Command/Command.php(326):                                            
         OCA\UserMigration\Command\Import->execute(Object(Symfony\Component\Console\Input\ArgvInput),                   
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #5 /var/www/html/3rdparty/symfony/console/Application.php(1078):                                               
         Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput),              
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #6 /var/www/html/3rdparty/symfony/console/Application.php(324):                                                
         Symfony\Component\Console\Application->doRunCommand(Object(OCA\UserMigration\Command\Import),                  
         Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))     
         #7 /var/www/html/3rdparty/symfony/console/Application.php(175):                                                
         Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput),                
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #8 /var/www/html/lib/private/Console/Application.php(187):                                                     
         Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput),                  
         Object(Symfony\Component\Console\Output\ConsoleOutput))                                                        
         #9 /var/www/html/console.php(87):                                                                              
         OC\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput))                                 
         #10 /var/www/html/occ(33): require_once('/var/www/html/c...')                                                  
         #11 {main}                      

[oliver124810]

I just had the same problem. In my case, using an absolute path instead of a relative path on the command line for the archive fixed it.

[come-nc]

root@vm104-nextcloud:/var/lib/docker/volumes/nextcloud_aio_nextcloud/_data# sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ user:import -vvv --user ryanwadeselby.Ubuntu /home/ryanwadeselby/Downloads/ryanwadeselby.Ubuntu_2025-05-10_18-42-15.zip

@rwsselby You are using docker exec, so your file needs to be inside the docker image for the tool to find it.

So what is missing may simply be to check for file existence at the start of the command to avoid confusing messages about migrator versions.

[frictionel]

Old instance version: Nextcloud Hub 10 (31.0.5), new instance version: Nextcloud Hub 10 (31.0.6), user_migration version in both cases: 8.0.0

I had the same issue, then tried ocroquettes solution and that didn't work either. Got this error:

→ sudo -u www-data php /var/www/nextcloud/occ user:import --user=xyz /home/xyz/xyz_2025-06-21_21-56-50.zip


 [WARNING] A user with this uid already exists!


 Do you really want to overwrite this user with the imported data? (yes/no) [no]:
 > yes

Importing from /home/xyz/xyz_2025-06-21_21-56-50.zip…
An unhandled exception has been thrown:
ValueError: Invalid or uninitialized Zip object in /var/www/nextcloud/lib/private/Archive/ZIP.php:147
Stack trace:
#0 /var/www/nextcloud/lib/private/Archive/ZIP.php(147): ZipArchive->getFromName()
#1 /var/www/nextcloud/apps/user_migration/lib/ImportSource.php(39): OC\Archive\ZIP->getFile()
#2 /var/www/nextcloud/apps/user_migration/lib/ImportSource.php(131): OCA\UserMigration\ImportSource->getFileContents()
#3 /var/www/nextcloud/apps/user_migration/lib/ImportSource.php(143): OCA\UserMigration\ImportSource->getMigratorVersions()
#4 /var/www/nextcloud/lib/public/UserMigration/TMigratorBasicVersionHandling.php(36): OCA\UserMigration\ImportSource->getMigratorVersion()
#5 /var/www/nextcloud/apps/user_migration/lib/Service/UserMigrationService.php(216): OCA\UserMigration\Service\UserMigrationService->canImport()
#6 /var/www/nextcloud/apps/user_migration/lib/Command/Import.php(70): OCA\UserMigration\Service\UserMigrationService->import()
#7 /var/www/nextcloud/3rdparty/symfony/console/Command/Command.php(326): OCA\UserMigration\Command\Import->execute()
#8 /var/www/nextcloud/3rdparty/symfony/console/Application.php(1078): Symfony\Component\Console\Command\Command->run()
#9 /var/www/nextcloud/3rdparty/symfony/console/Application.php(324): Symfony\Component\Console\Application->doRunCommand()
#10 /var/www/nextcloud/3rdparty/symfony/console/Application.php(175): Symfony\Component\Console\Application->doRun()
#11 /var/www/nextcloud/lib/private/Console/Application.php(187): Symfony\Component\Console\Application->run()
#12 /var/www/nextcloud/console.php(87): OC\Console\Application->run()
#13 /var/www/nextcloud/occ(33): require_once('...')
#14 {main}

[come-nc]

@frictionel Most likely a permission issue or something about the zip file?
What does sudo -u www-data file /home/xyz/xyz_2025-06-21_21-56-50.zip returns?

[frictionel]

Most likely a permission issue or something about the zip file?

You are right, the file is owned by my user: cannot open `xyz_2025-06-21_21-56-50.zip' (Permission denied)

Thank you for answering. I've moved on though, imported all files and setup manually.