Is there a way to get an Org authenticated using Okta?

[cSmithBPA]

We have some situations where the running user does not have the password because the login is controlled via Okta. Is there a way to get JetStream authenticated, leveraging the Okta login?

[paustint]

@cSmithBPA - You should be able to login to an org using Okta as long as the user is able to go through the Okta authentication process.

When you click "Add Org" make sure that you choose Custom Login URL and enter the Salesforce domain - generally after you do this, the login process on Salesforce should prompt you to enter your email address and redirect through the SSO provider to finish the login process.

☝️ The above will hopefully be enough to get you logged in, as SSO is supported, and as long as you are on the correct SFDC org login page, Salesforce should detect you have SSO configured and enable that flow.

👇 This is a backup option if there are issues using SSO, but it does require that you have the password for the user and you have the capability to bypassing SSO (option in SFDC).

If you are able to obtain the password, then you might still be forced to use the Custom Login URL option all the time based on your configuration.
And if you have issues with SSO, then you can choose Advanced and add the login=true option which will skip the SSO.

[cSmithBPA]

Do you have any screenshots you can share with me? We are still having difficulity authenticating into sandboxes with the strategy you are providing.

[cSmithBPA]

In certain environments, I do see Okta as an option, but in others, only the username and password options are available.

I have reviewed the documentation, but haven't found an indication of what system setting may be causing this deviation in login behavior.

[paustint]

@cSmithBPA
Is it possible there is an SSO misconfiguration for these sandboxes?
If the user is logged out completely and they go to the sandbox custom domain (eg. https://your-org--sbx.sandbox.my.salesforce.com) by itself without anything to do with Jetstream, are you provided with SSO login as an option? If not, then the problem is likely something misconfigured in Salesforce.
Here is an article that might be helpful https://help.salesforce.com/s/articleView?id=000385851&type=1

If users do know the password, choosing this option will always bypass the SSO and instead ask the user to login. (The user must be configured to allow bypassing SSO in Salesforce based on their profile or a permission set)

[cSmithBPA]

Thank you, we will continue to work through this and reach out if there are any issues.