No poster found for item (no item at all)

[Aerya]

Describe the bug
Could manage poster but cannot get any badge applied.

To Reproduce
Installed the Docker as recommended.

POSTGRES_DB=aphrodite
POSTGRES_USER=aphrodite
POSTGRES_PASSWORD=xxx
POSTGRES_PORT=5433

# =============================================================================
# Redis Configuration
# =============================================================================
REDIS_PORT=6379

# =============================================================================
# Security Configuration (REQUIRED)
# =============================================================================
SECRET_KEY=xxx
# =============================================================================
# Application Configuration
# =============================================================================
# Port to run Aphrodite on (default: 8000)
APHRODITE_PORT=8098

# API Configuration
API_HOST=0.0.0.0
API_PORT=8098

# Environment
ENVIRONMENT=production

# Logging level (debug, info, warning, error)
LOG_LEVEL=debug
DEBUG=true

# Network Configuration
ALLOWED_HOSTS=*
CORS_ORIGINS=*

# =============================================================================
# Background Jobs Configuration
# =============================================================================
ENABLE_BACKGROUND_JOBS=true
CELERY_BROKER_URL=redis://redis:6379/0
CELERY_RESULT_BACKEND=redis://redis:6379/1

==========================================================================
# Database & Redis URLs (Advanced - Override defaults if needed)
# =============================================================================
# DATABASE_URL=postgresql+asyncpg://aphrodite:your-password@postgres:5432/aphrodite
# REDIS_URL=redis://redis:6379/0

JELLYFIN_URL=https://jelly.domain.tld
JELLYFIN_API_KEY=xxx
JELLYFIN_USER_ID=xxx

Screenshots
https://i.imgur.com/IFPetQo.png
https://i.imgur.com/YzKzgt8.png
https://i.imgur.com/glsvXP4.png
https://i.imgur.com/K3jZRWG.png
https://i.imgur.com/Q8UvXjC.png
https://i.imgur.com/fSccnje.png
https://i.imgur.com/oiS2UK4.png
https://i.imgur.com/MBDcm83.png

Single ID test
https://i.imgur.com/FWcH1Cl.png

Desktop (please complete the following information):
Docker version 28.3.3, build 980b856
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=24.04
DISTRIB_CODENAME=noble

Version (please complete the following information):

• Version Latest tag

Logs

aphrodite-worker    | [2025-09-09 08:18:10,974: INFO/MainProcess] Published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:10,974: INFO/MainProcess] Successfully published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:10,974: ERROR/MainProcess] ❌ Failed to process poster e2dd4b2c-c84f-471c-4280-49460c58a3f3: Failed to download poster for Jellyfin item after 3 attempts: e2dd4b2c-c84f-471c-4280-49460c58a3f3
aphrodite-worker    | [2025-09-09 08:18:10,974: WARNING/MainProcess] Poster e2dd4b2c-c84f-471c-4280-49460c58a3f3 failed in job 8fbda482-6bbc-451a-8aa6-6b79e18098ba: Failed to download poster for Jellyfin item after 3 attempts: e2dd4b2c-c84f-471c-4280-49460c58a3f3
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Successfully sent update to WebSocket connection 1
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Sent progress update to 1 connections, removed 0 disconnected connections
aphrodite-worker    | [2025-09-09 08:18:10,980: INFO/MainProcess] Poster e2dd4b2c-c84f-471c-4280-49460c58a3f3 will be retried (attempt 1/3)
aphrodite-worker    | [2025-09-09 08:18:10,987: INFO/MainProcess] Progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba: 42.0% (0/50 completed, 21 failed)
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Received Redis progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Attempting to send progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Data = {'type': 'progress_update', 'job_id': '8fbda482-6bbc-451a-8aa6-6b79e18098ba', 'data': {'total_posters': 50, 'completed_posters': 0, 'failed_posters': 21, 'progress_percentage': 42.0, 'estimated_completion': '2025-09-09T08:20:02.109653', 'current_poster': None}}
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Found 1 active connections for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:10,988: INFO/MainProcess] Published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:10,988: INFO/MainProcess] Successfully published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:10,988: INFO/MainProcess] 📊 Progress updated: 21/50 posters processed
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Successfully sent update to WebSocket connection 1
aphrodite           | 🚀 08:18:10 [INFO] aphrodite.workflow.websocket: WebSocketManager: Sent progress update to 1 connections, removed 0 disconnected connections
aphrodite-worker    | [2025-09-09 08:18:11,088: INFO/MainProcess] Processing poster 6c32a079-6a7b-3a64-493a-3d70172330e9 (22/50)
aphrodite-worker    | [2025-09-09 08:18:11,105: INFO/MainProcess] Progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba: 42.0% (0/50 completed, 21 failed)
aphrodite-worker    | [2025-09-09 08:18:11,106: INFO/MainProcess] Published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite-worker    | [2025-09-09 08:18:11,106: INFO/MainProcess] Successfully published progress update to Redis for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Received Redis progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Attempting to send progress update for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Data = {'type': 'progress_update', 'job_id': '8fbda482-6bbc-451a-8aa6-6b79e18098ba', 'data': {'total_posters': 50, 'completed_posters': 0, 'failed_posters': 21, 'progress_percentage': 42.0, 'estimated_completion': '2025-09-09T08:20:02.109653', 'current_poster': None}}
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Found 1 active connections for job 8fbda482-6bbc-451a-8aa6-6b79e18098ba
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Successfully sent update to WebSocket connection 1
aphrodite           | 🚀 08:18:11 [INFO] aphrodite.workflow.websocket: WebSocketManager: Sent progress update to 1 connections, removed 0 disconnected connections
aphrodite-worker    | [2025-09-09 08:18:11,289: WARNING/MainProcess] No poster found for item 6c32a079-6a7b-3a64-493a-3d70172330e9 (HTTP 404)
aphrodite-worker    | [2025-09-09 08:18:11,289: WARNING/MainProcess] No poster found for item 6c32a079-6a7b-3a64-493a-3d70172330e9
aphrodite-worker    | [2025-09-09 08:18:11,289: WARNING/MainProcess] No poster data returned for 6c32a079-6a7b-3a64-493a-3d70172330e9 on attempt 1
aphrodite-worker    | [2025-09-09 08:18:11,289: INFO/MainProcess] Retrying poster download for 6c32a079-6a7b-3a64-493a-3d70172330e9 in 1.0s
aphrodite-worker    | [2025-09-09 08:18:12,716: WARNING/MainProcess] No poster found for item 6c32a079-6a7b-3a64-493a-3d70172330e9 (HTTP 404)
aphrodite-worker    | [2025-09-09 08:18:12,716: WARNING/MainProcess] No poster found for item 6c32a079-6a7b-3a64-493a-3d70172330e9
aphrodite-worker    | [2025-09-09 08:18:12,716: WARNING/MainProcess] No poster data returned for 6c32a079-6a7b-3a64-493a-3d70172330e9 on attempt 2
aphrodite-worker    | [2025-09-09 08:18:12,717: INFO/MainProcess] Retrying poster download for 6c32a079-6a7b-3a64-493a-3d70172330e9 in 2.0s

[Aerya]

I sometimes have no celery worker but cant figure how to manage it.

https://i.imgur.com/BcYir2a.png

[Aerya]

Seems to be working as for now (pretty slow btw but I see badged posters).

Had to uncomment variables in the .env despite having everything set in the compose or WebUI (with connections verified).

# Database & Redis URLs (Advanced - Override defaults if needed)
# =============================================================================
DATABASE_URL=postgresql+asyncpg://aphrodite:xxxx@postgres:5432/aphrodite
REDIS_URL=redis://redis:6379/0

# =============================================================================
# Jellyfin Integration (Optional - Configure via Web Interface)
# =============================================================================
# You can set these here or configure them in the web interface
JELLYFIN_URL=https://jelly.xxx.xxx
JELLYFIN_API_KEY=xxx
JELLYFIN_USER_ID=xxx

[Penguinwastaken]

Sorry for being that late to the party but i have the same issues, the solution you suggested isnt working for me, any other idea? Maybe reopen this issue please

[billyinferno]

Same issue with me on 4.1.3 on Jellyfin 10.11.1

[Aerya]

Have you tried editing both WebUI and .env?
It works on my side from this time and I know it worked for others when posting this issue and solution.

[billyinferno]

Hi,

Yes the same, I remarked below section:

# =============================================================================
# Database & Redis URLs (Advanced - Override defaults if needed)
# =============================================================================
DATABASE_URL=postgresql+asyncpg://aphrodite:xxx@postgres:5432/aphrodite
REDIS_URL=redis://redis:6379/0

# =============================================================================
# Jellyfin Integration (Optional - Configure via Web Interface)
# =============================================================================
# You can set these here or configure them in the web interface
JELLYFIN_URL=http://AA.BB.CC.DD:8096
JELLYFIN_API_KEY=xxx
JELLYFIN_USER_ID=yyy

Restart docker, and it's the same issue:

aphrodite-worker-1  | [2025-10-30 16:35:57,368: WARNING/MainProcess] No poster data returned for 7abe8c89-e7a4-65ee-5faf-6a6e7623849e on attempt 1
aphrodite-worker-1  | [2025-10-30 16:35:57,368: INFO/MainProcess] Retrying poster download for 7abe8c89-e7a4-65ee-5faf-6a6e7623849e in 1.0s
aphrodite-worker-1  | [2025-10-30 16:35:58,662: WARNING/MainProcess] No poster found for item 7abe8c89-e7a4-65ee-5faf-6a6e7623849e (HTTP 404)
aphrodite-worker-1  | [2025-10-30 16:35:58,662: WARNING/MainProcess] No poster found for item 7abe8c89-e7a4-65ee-5faf-6a6e7623849e
aphrodite-worker-1  | [2025-10-30 16:35:58,662: WARNING/MainProcess] No poster data returned for 7abe8c89-e7a4-65ee-5faf-6a6e7623849e on attempt 2
aphrodite-worker-1  | [2025-10-30 16:35:58,662: INFO/MainProcess] Retrying poster download for 7abe8c89-e7a4-65ee-5faf-6a6e7623849e in 2.0s
aphrodite-worker-1  | [2025-10-30 16:36:00,963: WARNING/MainProcess] No poster found for item 7abe8c89-e7a4-65ee-5faf-6a6e7623849e (HTTP 404)
aphrodite-worker-1  | [2025-10-30 16:36:00,964: WARNING/MainProcess] No poster found for item 7abe8c89-e7a4-65ee-5faf-6a6e7623849e
aphrodite-worker-1  | [2025-10-30 16:36:00,964: WARNING/MainProcess] No poster data returned for 7abe8c89-e7a4-65ee-5faf-6a6e7623849e on attempt 3
aphrodite-worker-1  | [2025-10-30 16:36:00,964: ERROR/MainProcess] Failed to download poster for Jellyfin item after 3 attempts: 7abe8c89-e7a4-65ee-5faf-6a6e7623849e
aphrodite-worker-1  | [2025-10-30 16:36:00,973: INFO/MainProcess] Progress update for job b1ab470f-15c2-43bb-a23f-aa697275189d: 5.2% (0/1000 completed, 52 failed)
aphrodite-worker-1  | [2025-10-30 16:36:00,973: INFO/MainProcess] Published progress update to Redis for job b1ab470f-15c2-43bb-a23f-aa697275189d
aphrodite-worker-1  | [2025-10-30 16:36:00,973: INFO/MainProcess] Successfully published progress update to Redis for job b1ab470f-15c2-43bb-a23f-aa697275189d
aphrodite-worker-1  | [2025-10-30 16:36:00,973: ERROR/MainProcess] ❌ Failed to process poster 7abe8c89-e7a4-65ee-5faf-6a6e7623849e: Failed to download poster for Jellyfin item after 3 attempts: 7abe8c89-e7a4-65ee-5faf-6a6e7623849e
aphrodite-worker-1  | [2025-10-30 16:36:00,973: WARNING/MainProcess] Poster 7abe8c89-e7a4-65ee-5faf-6a6e7623849e failed in job b1ab470f-15c2-43bb-a23f-aa697275189d: Failed to download poster for Jellyfin item after 3 attempts: 7abe8c89-e7a4-65ee-5faf-6a6e7623849e

Already change the WebUI also, and press "Test Connection" and it's stated connected.

For your reference when I generate a Preview on the Poster, it didn't show the badge:

[Aerya]

I'm sorry I can't help you more as it's ok on my side for now. Hope someone will.

[billyinferno]

Apparently you need to make the docker down first, then up it again it works.

EDIT: Can see poster but unable to applied the badge also after changing .env and WebUI.