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| 1 | +--- |
| 2 | +layout: showcase/casestudy |
| 3 | +title: "Beyond the Rack" |
| 4 | +subtitle: "Beyond the Rack re-engages users on the mobile web, increasing revenue per visit by 26% with push notifications" |
| 5 | +description: ""<em>Push notifications</em> allowed us to bring one of the most compelling capabilities from our native app to our mobile site. We see a direct 20% click through rate from push notifications—having another channel to reach our users is a game changer." <br><br> — Richard Cohene, VP Marketing, Beyond the Rack" |
| 6 | +published_on: 2015-10-25 |
| 7 | +updated_on: 2015-10-25 |
| 8 | +authors: |
| 9 | + - paulkinlan |
| 10 | +featured_image: images/beyond-the-rack/card.jpg |
| 11 | +showcase: |
| 12 | + key_image: images/beyond-the-rack/btr-1.png |
| 13 | + link: http://www.beyondtherack.com/ |
| 14 | +--- |
| 15 | + |
| 16 | +<a class="mdl-button mdl-button--colored mdl-js-button mdl-js-ripple-effect" href="pdfs/btr-web-push-casestudy.pdf">Download PDF Case study</a> |
| 17 | + |
| 18 | +Beyond the Rack is a leading online retailer that runs sale events of designer products |
| 19 | +for its 14 million members globally. Until recently, the company primarily depended on |
| 20 | +targeted, daily emails to re-engage users. Recent internal research showed that **52%** of |
| 21 | +users were visiting their site via the mobile web, so they looked for ways to improve |
| 22 | +their mobile engagement and sales. At this point Beyond the Rack reached out to their |
| 23 | +mobile shopping platform partner Mobify. Working with Mobify, Beyond the Rack implemented |
| 24 | +push notifications on their mobile website and saw a **50%** increase in repeat visits within |
| 25 | +3 months. The company also found push notifications delivered higher value visits, with |
| 26 | +members spending **26%** more per visit on average. |
| 27 | + |
| 28 | +<img src="images/beyond-the-rack/btr-steps.jpg" alt="Three steps of Push: Ask, Register, Engage"> |
| 29 | + |
| 30 | +### Timely, relevant notifications |
| 31 | + |
| 32 | +Every day, Beyond the Rack sends emails to their members about new and exclusive sales |
| 33 | +events. With limited sale periods—usually 48 hours—the company couldn’t rely solely on |
| 34 | +customers checking their email to generate sales. Beyond the Rack’s new push notifications |
| 35 | +provided a **20%** click through rate which worked perfectly for flash sales alerts. The |
| 36 | +notifications also provided Beyond the Rack with another touchpoint to interact with a |
| 37 | +highly-engaged and commercially-valuable audience. |
| 38 | + |
| 39 | +### High attention users arrive from push notifications |
| 40 | + |
| 41 | +Beyond the Rack members who visited the site via push notifications spent **72%** more |
| 42 | +time on the site per visit and shopped more often than the average visitor. By creating |
| 43 | +timely pushes, Beyond the Rack increased the relevance and excitement of their pushes — and |
| 44 | +customers showed their love through higher sales. |
| 45 | + |
| 46 | +### The value of web-based push notifications for business |
| 47 | + |
| 48 | +More than **50%** of new members discover Beyond the Rack via the mobile web so having an |
| 49 | +avenue to re-engage them after this initial interaction in a personalized way makes it more |
| 50 | +than just a platform for discovery. Because push messages appear at the front of a customer’s |
| 51 | +mobile phone home screen, they prompt greater response and more immediate action. |
| 52 | + |
| 53 | +### About Push Notification |
| 54 | + |
| 55 | +Push notifications enable your mobile web users to choose to receive notifications on their |
| 56 | +device just like an installed native app. This lets you effectively re-engage them with customized, |
| 57 | +compelling content. |
| 58 | + |
| 59 | +### Key Insights |
| 60 | + |
| 61 | +* **52%** of total users are mobile web |
| 62 | +* **26%** is the average increase in spend that occurred by members who visited via push |
| 63 | +* **20%** click through rate from push notifications |
| 64 | +* **72%** more time spent on the site per visit from members who visited via push notifications |
| 65 | + |
| 66 | +### More Information |
| 67 | + |
| 68 | +For more information on Push Notifications on the web check out our resources: |
| 69 | + |
| 70 | +* [Getting Started with your first Push Notifications](/web/fundamentals/getting-started/push-notifications/) |
| 71 | +* [Push and Notifications guide](/web/fundamentals/engage-and-retain/push-notifications/) |
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