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appengine-config/app.yaml

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---
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layout: showcase/casestudy
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title: "Beyond the Rack"
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subtitle: "Beyond the Rack re-engages users on the mobile web, increasing revenue per visit by 26% with push notifications"
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description: "&quot;<em>Push notifications</em> allowed us to bring one of the most compelling capabilities from our native app to our mobile site. We see a direct 20% click through rate from push notifications—having another channel to reach our users is a game changer.&quot; <br><br> &mdash; Richard Cohene, VP Marketing, Beyond the Rack"
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published_on: 2015-10-25
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updated_on: 2015-10-25
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authors:
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- paulkinlan
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featured_image: images/beyond-the-rack/card.jpg
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showcase:
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key_image: images/beyond-the-rack/btr-1.png
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link: http://www.beyondtherack.com/
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---
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<a class="mdl-button mdl-button--colored mdl-js-button mdl-js-ripple-effect" href="pdfs/btr-web-push-casestudy.pdf">Download PDF Case study</a>
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Beyond the Rack is a leading online retailer that runs sale events of designer products
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for its 14 million members globally. Until recently, the company primarily depended on
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targeted, daily emails to re-engage users. Recent internal research showed that **52%** of
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users were visiting their site via the mobile web, so they looked for ways to improve
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their mobile engagement and sales. At this point Beyond the Rack reached out to their
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mobile shopping platform partner Mobify. Working with Mobify, Beyond the Rack implemented
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push notifications on their mobile website and saw a **50%** increase in repeat visits within
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3 months. The company also found push notifications delivered higher value visits, with
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members spending **26%** more per visit on average.
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<img src="images/beyond-the-rack/btr-steps.jpg" alt="Three steps of Push: Ask, Register, Engage">
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### Timely, relevant notifications
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Every day, Beyond the Rack sends emails to their members about new and exclusive sales
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events. With limited sale periods—usually 48 hours—the company couldn’t rely solely on
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customers checking their email to generate sales. Beyond the Rack’s new push notifications
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provided a **20%** click through rate which worked perfectly for flash sales alerts. The
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notifications also provided Beyond the Rack with another touchpoint to interact with a
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highly-engaged and commercially-valuable audience.
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### High attention users arrive from push notifications
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Beyond the Rack members who visited the site via push notifications spent **72%** more
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time on the site per visit and shopped more often than the average visitor. By creating
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timely pushes, Beyond the Rack increased the relevance and excitement of their pushes &mdash; and
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customers showed their love through higher sales.
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### The value of web-based push notifications for business
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More than **50%** of new members discover Beyond the Rack via the mobile web so having an
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avenue to re-engage them after this initial interaction in a personalized way makes it more
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than just a platform for discovery. Because push messages appear at the front of a customer’s
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mobile phone home screen, they prompt greater response and more immediate action.
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### About Push Notification
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Push notifications enable your mobile web users to choose to receive notifications on their
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device just like an installed native app. This lets you effectively re-engage them with customized,
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compelling content.
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### Key Insights
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* **52%** of total users are mobile web
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* **26%** is the average increase in spend that occurred by members who visited via push
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* **20%** click through rate from push notifications
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* **72%** more time spent on the site per visit from members who visited via push notifications
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### More Information
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For more information on Push Notifications on the web check out our resources:
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* [Getting Started with your first Push Notifications](/web/fundamentals/getting-started/push-notifications/)
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* [Push and Notifications guide](/web/fundamentals/engage-and-retain/push-notifications/)
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