docs: add user feedback video example, clarify description (#4106)

Author: devalog

fern/products/docs/pages/customization/user-feedback.mdx

@@ -1,22 +1,33 @@
 ---
 title: Collecting feedback and suggestions from users
 slug: user-feedback
+description: Collect on-page feedback and enable edit suggestions from users in your Fern docs via GitHub or Fern Editor.
 ---
 
 <Markdown src="/snippets/agent-directive.mdx"/>
 
 Fern offers a variety of ways to track feedback and suggested improvements from users. 
 
 ## On-page feedback
-By default, every Markdown page of your docs contains a feedback component at the bottom of the page: 
 
-<Frame>
-<img src="./on-page-feedback.png" />
+By default, every Markdown page of your docs contains a feedback component at the bottom of the page:
+
+<Frame caption="On-page feedback">
+  <video
+    src="user-feedback.mp4"
+    autoPlay
+    loop
+    playsInline
+    muted
+  >
+  </video>
 </Frame>
 
-<Tip>The feedback can be sent to you in real-time via the method of your choosing (e.g. Slack, email). [Contact us](https://buildwithfern.com/contact) to get set up.</Tip>
+<Tip>
+    Receive feedback in real-time via the method of your choosing (e.g. Slack, email). Reach out to support@buildwithfern.com to get set up.
+</Tip>
 
-To disable this feature on a page, set `hide-feedback: true` in the frontmatter of that page. You can read more about the frontmatter configuration [here](/learn/docs/configuration/page-level-settings#on-page-feedback). 
+You can also disable this feature for [individual pages](/learn/docs/configuration/page-level-settings#on-page-feedback) or [all pages](/learn/docs/configuration/site-level-settings#layouthide-feedback).
 
 ## Edit this page